FAQ's on IT Remote Support Services

What is Remote IT Support Services?
Remote Supports – the delivery of supports at a remote location through virtual means by paid staff or natural supports who are engaged with the individual through technology/devices with the capability for live two-way communication.
What are examples of remote support the we provide?
Application Support, Cybersecurity Support, Network Monitoring Support, Antivirus and Printer issue etc.
What is remote services in networking?
Remote access is the ability to access a system or network, whether it's a personal device or office server, without being physically present. This allows employees to work off-site, such as at home or in another location, while still maintaining secure access to a distant computer or network.
What we Offer as Remote IT Support Services?
  • Make sure our IT support team is available 24/7.
  • Provide remote desktops support any where instantly.
  • Implement strict security protocols.
  • Build-in remote sessions and real-time monitoring to troubleshoot of remote devices.
Benefits of Remote IT Support and Help Desk Services?
  • Reduce Operational Costs.
  • Rapid Response Time.
  • Improved Productivity.
  • Reduce Employee Turnover
  • Better Knowledge Sharing.
  • Remote Access to Cutting-Edge Technologies.
  • Grow Your Business Without Fear.
  • Patches, Updates, and Maintenance made easy.
How do I start a remote computer service?

Step #1: Log a Services Ticket on ACCESSYSTEM® Services Center Portal

Step #2: Once the Support Staff response to your ticket please provide the remote access of your PC to the ACCESSYSTEM® Technical Staff.

Remote Access can be provided to the Technical Staff by using application like   Microsoft Remote Desktop,   Teamviewer,   Logmein or   AnyDesk etc.

Remote Desktop Terms & Conditions.