IT Support Services

ACCESSYSTEM® Technologies has a dedicated team of help desk support staff who are responsible for attending to all requests made by users. Based on these requests, they then assign the request or call to the right support team or personnel, whether it's an onsite visit or remote support. A help desk can be as simple as a physical desk where a support person takes requests or calls raised by the user via the ACCESSYSTEM® Support Center portal or by making a direct call.

At ACCESSYSTEM® Technologies, we have 24x7x365 days NOC & SOC operations in three shifts. The Network Operations Center (NOC) is responsible for maintaining optimal network performance, while a Security Operations Center (SOC) identifies, investigates, and resolves threats and cyber attacks. We make sure that we safeguard an organization's assets by detecting and protecting against any cybersecurity threats.

ACCESSYSTEM® Technologies provides onsite assistance to its customers without moving their systems or data out of their office premises. Onsite services may be crucial for businesses with high-level security needs or those reliant on their network for business continuity. Find out what Onsite IT Support is and why it’s essential for your business.

ACCESSYSTEM® Technologies have 24x7x365 days IT Remote Support Services, this services are usually subscription or contract base, the delivery of supports at a remote location through virtual means 24x7 staff means that customer get their issue resolved asap and they are satisfied with waiting for the IT Technician to arrive on site. We have many plans for IT Remote Support Services.